SMS Policy

EBIN NEW YORK

SMS Policy

This page describes how EBIN NEW YORK uses SMS communication for customer support, order-related updates, and promotional communications where applicable.

About Us

EBIN NEW YORK is a beauty and cosmetics company operating e-commerce, retail, and B2B sales channels. Our public e-commerce website is available at https://www.ebinnewyork.com, and our B2B portal for ERP customers is available at https://b2b.ebinnewyork.com.

SMS Program Purpose

We use SMS messages for the following purposes:

Order updates Customer support Account notifications Promotional messages (only with consent)

Promotional messages are only sent to customers who have explicitly opted in.

How Customers Provide Consent

Customers provide explicit consent to receive SMS communications from EBIN NEW YORK through a clear opt-in process. At the point of phone number collection (such as checkout or account registration), customers are presented with a checkbox that is not pre-selected and must be actively selected by the user. The disclosure includes the following language: “By providing your phone number, you agree to receive SMS messages from EBIN NEW YORK regarding order updates, account notifications, customer support, and promotional messages (if applicable). Message frequency may vary. Message and data rates may apply. Reply STOP to opt out.” Customers must actively check this box to provide consent before submitting their information.

Checkout Consent
Customers enter their phone number during checkout on our public website and agree to receive SMS notifications related to their order.
Form / Inquiry Consent
Customers provide their phone number when submitting a form, inquiry, or contacting our business.
Explicit Disclosure
At the point of collection, customers are informed that message frequency may vary, message & data rates may apply, and they can reply STOP to opt out.

EBIN NEW YORK does not send unsolicited messages. Messages are only sent to users who have provided their phone number directly to our business.

Data Sharing Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All text messaging originator opt-in data and consent information will not be shared with any third parties.

Opt-Out Instructions

Customers can opt out of receiving SMS messages at any time by replying STOP.

After opting out, customers will no longer receive SMS messages from EBIN NEW YORK unless they re-subscribe.

For assistance, customers can reply HELP or contact us at it@ebinnewyork.com.

Message Frequency

Message frequency varies depending on the customer's orders, requests, support needs, and preferences.

Message & Data Rates

Message and data rates may apply depending on the customer's wireless carrier plan. Consent to receive SMS messages is not a condition of purchase.

Contact

Support Email: it@ebinnewyork.com

EBIN NEW YORK is committed to compliance with carrier and regulatory requirements for SMS communications.

This page is publicly accessible and intended for carrier verification purposes.

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